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    • Beyond Starbucks: How Racism Shapes Customer Service

      Company Level: Any SizeType: Informational

      Using Starbucks' decision to hold unconscious bias training as a result of a 2018 racial incident at a store in Philadelphia as an example, two New York Times writers explore the ways that unconscious bias impacts customer service and what companies can do about it. 

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      • customer service
      • unconscious bias
    • National Hispanic Corporate Council (NHCC)

      Company Level: Mid-size employer (250-1000 total employees)Type: Informational and Implementation

      The National Hispanic Corporate Council (NHCC) is a non‐profit organization working with corporate America since 1985 to provide its member companies a multi‐layered approach and resources to effectively maximize the diversity of the Hispanic market. NHCC provides our members access to a collaborative community that shares resources, knowledge, best practices, and innovative solutions to grow talent, customers, and suppliers.


      • hispanic market